亚马逊IM -第二部分

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人们认为它是好的yesterday’s posting很有趣但是有一个非常严重的方面From the reactions I understand that people think that posting IM handles is too far-out to even consider seriously, which made it a good April’s Fools joke For me, I do not believe it is ridiculous for a company to engage in real-time interaction.

Amazon continuously innovates the way it interacts with its customers, trying to deliver a better customer experienceFrom the beginning that has meant engaging our customers to participate in ways that was not as common as it is nowWhether it is about discovering products that you may be interested in or about being as informed as possible about choices, about expressing your opinions or providing relationships, there is always a continuous stream of innovations happening at Amazon to improve the ways that customers can get value out of our services在许多方面这还是次;Search-Inside-The-Book不是一个端点,它是一个开始For example we now use book content analysis to provide relationships (sips, stats, citations, etc.) between books that was not possible before和做更多的可能性是无限的。

In my eyes, instant messenger, weblogs, forums, tagging, wikis, etc, are infrastructureInfrastructure in the sense that it is interesting in what you do with it, in how you use it to provide valueHow it can be a vehicle to affect change.Amazon Connectlooks to some people like weblogs-for-authors; to others it does not meet all the weblog definition criteriaWhether it does or not is completely irrelevant, what is important is that we wanted authors to have new ways in which they could interact with their readers, and in that way this program delivers the extra value our customers (authors and readers alike) look for at Amazon The program is very successful and I am sure we will be improving it in ways to make it deliver even more valueI don’t think anybody cares whether new innovations around Amazon Connect will make it look more weblog-like, more IM like, or be something completely new.

For me, everything is game in making Amazon.com the best place for people to look for products, to provide their opinions about them, and to help other customers make good choicesIf the best way to achieve that would include posting IM handles, or 必威体育精装版app官网ing completely new real-time interaction techniques that match Amazon better, we would certainly do soMore importantly, we will continue to push the envelope in任何地区提供更好的服务。

PSI didn’t write this to start yet another debate, I just wanted to clarify that there was more to it than just a joke …

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